Looking for the best customer service jobs you can do from home? Customer service representatives no longer work in call centers or cubicles, which is good. Customer service jobs are still trendy, but many of the best jobs are now 100% remote, which means you can work from home.
This article will help you find the best jobs by telling you:
- What is Remote Customer Service?
- How to Become a Remote Customer Service Rep?
- Companies that are hiring for customer service jobs that can be done from home
- How much you can make in each job
- The best platforms for job openings
No matter what kind of customer service job you have, you need to have a lot of empathy and good communication skills. Remember this as you start to apply for jobs and go on interviews.
What is Remote Customer Service?
Remote customer service agents help customers from a remote location, most of the time from their homes. As a customer service rep, you might have to do the following:
- Answering customers’ questions through email, website live chat, social media messengers, or the phone.
- You are helping customers figure out how to fix problems with your company’s products or services. They may also have issues with online payment or shipping, which you need to improve.
How Do You Become a Remote Customer Service Rep?
Unlike other careers, becoming a customer service representative is not tricky. You don’t need special skills or education to get a job at the entry-level level. To become a customer service rep who works from home, you need the following skills and traits:
- Having a positive attitude and being eager to assist customers in finding solutions to their issues.
- It would help if you were calm and patient when dealing with customer complaints.
- To talk to customers in the right way, you need to get to know the company’s rules and stick to them.
1. Indeed
Indeed is an online hiring platform with extensive job listings from many companies.
For example, you can find a job as a customer service consultant that you can do from home at Gap. In this job, you’ll have to do the following:
- Fix complex customer problems in a timely and accurate way.
- Stay calm and kind to all of your customers.
- Ensure that your customers have a positive experience,/ which you can measure through quality monitoring and customer surveys.
It’s easy to use Indeed to look for a job. Just look at the list of open positions and apply online for the one that fits your skills and interests.
Average salary: $13 – $16 hourly.
2. TTEC
One of the top customer service companies in the world, TTEC, can help people find work in various industries.
For example, if you work as a customer service rep for TTEC, a typical day for you will include:
- Accepting calls from customers.
- Effectively resolving issues.
- Giving excellent service to customers.
It’s easy to apply for jobs that TTEC has to offer. Just look through the list of open positions and apply for the one that fits your skills, location, and preferences.
Average hourly pay is between $12.5 and $14.
3. ZipRecruiter
ZipRecruiter is one of the best-known places for job seekers and employers to meet and find work. It has an excellent job search engine where you can look for jobs in more than 30 different categories.
They have a vast database of jobs, so when you search, include the word “remote.” I quickly searched for “remote customer service” on ZipRecruiter, and it gave me a list of hundreds of different jobs.
In each listing, qualifications, duties, and other information is given. You can use ZipRecruiter or go to each company’s website to apply for jobs.
Average hourly pay is between $10 and $15.
4. Remote
Remote is an online job board where you can find customer service representative jobs from different companies that you can do from home.
Depending on your company, your tasks as a customer service rep will be different. For example, in Uplift, you mostly have to:
- Handle a lot of calls and emails from customers at the same time.
- Find out what customers’ problems are, clear up any confusion, and help them solve their problems.
It’s easy to use Remote to apply for open jobs. Find a job that fits your skills and apply for it online.
Average salary: $18 hourly.
5. Amazon
Amazon cares about its customers and has a strategy that focuses on them. Its means you have to give excellent customer service to Amazon customers who have problems with their orders.
As an Amazon customer service rep working from home, you’ll have to figure out the customer’s problem and fix it. To help customers the best you can, you’ll need to answer their questions by phone or email. To reach this goal, you’ll have access to different software tools to help you manage customer accounts, look over policies, and find solutions quickly.
Average hourly pay is between $12 and $15.
6. SimplyHired
SimplyHired has over 39,700 customer service jobs that can be done from home and are hiring now.
For example, a job opening for a customer service agent at Williams-Sonoma Inc might be opening. For this job, you will need to help customers place orders, make returns, find products, and set delivery times.
Just fill out an online application to get the job you want through the SimplyHired job directory. Then, wait for the recruiter to call you and show you how to move forward with the process.
Average hourly pay is between $14 and $17.
7. FlexJobs
FlexJobs is a place where you can look for well-screened jobs that you can do from home.
For example, you can use FlexJobs to apply for a job as a customer service representative, where you’ll have to answer incoming calls and solve customer problems.
FlexJobs gives you some job details for free, but you can only see the whole job board if you pay to join.
FlexJobs offers four levels of membership:
- $6.95 for one week of access
- $14.95 gets you in for a month.
- $29.95 gets you in for three months.
- $49.95 for one year of access
FlexJobs makes it easy to apply for jobs you can do from home. After creating an account so you can see job details, apply to the job posting you want.
The average wage is $16 per hour.
8. Work Remotely
Work Remotely is a large group of people who work from home and offer a variety of remote jobs.
We Work Remotely, for instance, lists a customer service job for Sierra Interactive. If you work for this company, you’ll have to help real estate clients all over the U.S. and Canada from afar.
To get the job, look through the list of open positions and apply online. Read Also; How To Become A Data Analyst in 2022
The average wage is between $30,000 and $42,000 per year.
9. Upwork
Upwork is one of the biggest sites for freelancers to connect with clients and jobs worldwide. They have customer service jobs, design jobs, I.T. jobs, and more than they do on their own.
A free account is the only way to look through listings. Then you make a professional profile. It is a quick and easy step if you already have a LinkedIn page or can upload a resume. But you can also handwrite it in about 15 minutes.
Once your account is approved, you can look for customer service jobs that you can do from home. You must provide prospective clients with a proposal outlining your qualifications and how you can assist them in succeeding.
Depending on how much work you do for a client, Upwork takes between 5% and 20% of your pay. However, freelance customer service agents can make more than the average $16/hour you saw in the job listings above.
The average wage is $30 per hour.
10. The United Health Group
United Health Group, another big insurance company, has a long list of customer service jobs done from home. United Health Group has businesses worldwide, so some jobs would be great if you spoke more than one language or lived abroad.
Examples of the types of jobs that are done from home:
- Customer service representative
- Part-time call center representative
- Telehealth support coordinator
- Pharmacy customer service representative
Only a high school diploma or GED equivalent, some basic computer skills, and the ability to follow instructions in English are required for most of these positions (unless you are seeking a job outside the U.S.).
You can find out more about each job here. Glassdoor and Indeed say that pay is between $16 and $17 per hour.
11. Jobspresso
Jobspresso is another website that can help you find jobs as a customer service representative.
For example, one of the jobs listed on Jobspresso is for FreshBooks, where you’ll have to help entrepreneurs with their questions and provide support.
In general, the open jobs section has a lot of other exciting customer service jobs that you can apply for. Read more; Important of Email Marketing Trends 2021
Average hourly pay is between $10 and $15.
12. Virtual Vocations
Virtual Vocations has customer service jobs that you can do remotely from home. For example, one of the jobs requires you to answer questions from patients who need medications to stay alive.
To get the job, look through the list of customer service jobs and apply online for the one that fits your skills.
The average wage is $15 per hour.
