Full Job Description
Company Description
At Omnibiz, we’re fully dedicated to supporting local businesses and helping them navigate the modern market.
Over 100,000 businesses across the FMCG industry have trusted us to provide them with the services and necessary tools to overcome contemporary challenges in the market place. Why? The answer is simple – they believe the same thing that we at Omnibiz believe: for the global economy to thrive, local businesses must be given the grounds to grow.
As our adventure evolves, we will continue to support local businesses, provide retailers with the necessary tools to thrive in today’s market, partner with industry stakeholders, and relentlessly pursue opportunities to help Africa’s economy grow.
Our work has only just begun and although the current results are encouraging, we also realize that the road ahead is long and full of challenges. Regardless, we are excited about the opportunities that exist, the pathways we are creating, and the businesses we are building relationships with.
Job Description
- Installing and configuring client computer systems.
- Responding to employee’s IT support requests.
- Meeting with employee’s to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the employees.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good employee relations.
- Tracking and managing work records.
- Compiling job reports.
Qualifications
- Bachelor’s degree in information technology or computer science.
- at least 3-4 yrs proven work experience as a technical support engineer.
- Knowledge of web services, API, and IP-based protocols
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues.
- Excellent written and verbal communication skills.
- Ability to think critically.
Additional Information
You will be part of a:
culturally diverse team
aesthetically cool work environment
generally happy workforce
Salary and Benefits:
#100,000.00 – #150,000.00
HMO, 13th month salary etc
